TERMS OF SERVICE

Briggs Consulting, LLC | Last Updated: April 23, 2026

These Terms of Service ("Terms") govern access to and use of the websites, products, tools, subscriptions, memberships, assessments, courses, coaching-related services, downloadable resources, and other services offered by Briggs Consulting, LLC ("Company," "we," "us," or "our").

By accessing or using the Services, creating an account, clicking to accept, purchasing a product, starting a subscription, or otherwise using the website, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

1. Services

The Company provides leadership development, coaching-related, professional development, and digital learning products and services. These may include, without limitation:

Build Your Brand Assessment and related paid upgrades, including the Personal Brand Blueprint PDF and 90-Day Brand Builder Challenge;
Build Your Leadership Presence Assessment and related products when available;
Build Your High Performing Team Assessment and other team or entity products when available;
Leadership development courses, which may be updated periodically;
One-on-one coaching services governed by a separate coaching agreement;
Downloadable materials, frameworks, quotes, debriefs, templates, quizzes, and digital resources;
AI-powered tools, including the Difficult Email Ghostwriter or similar tools;
Coach's Corner Monthly Membership and any annual or recurring membership offering; and
Other products or services that are similar, related, or complementary to the foregoing.

All Services are provided electronically unless expressly stated otherwise. The Company does not ship physical products.

2. Eligibility

The Services are intended only for individuals who are at least 18 years old. By using the Services, you represent and warrant that you are 18 years of age or older and have legal capacity to enter into these Terms.

3. Accounts and Security

Some Services require an account. You agree to provide accurate and current information, maintain the confidentiality of your account credentials, and promptly notify the Company of any unauthorized access or suspected security issue. You are responsible for all activity that occurs under your account.

4. Purchases, Payment Processing, and Taxes

Prices are displayed at the time of purchase and may change at any time. All prices are in U.S. dollars unless otherwise stated. Payments are processed by third-party payment processors, including Stripe. The Company does not store complete credit card information on its own systems. You are responsible for all charges, taxes, and fees associated with your purchase unless otherwise prohibited by law.

5. Subscriptions, Memberships, Free Trials, and Automatic Renewal

Some Services are offered on a subscription, membership, or automatically renewing basis, including Coach's Corner Monthly Membership and the AI Email Ghostwriter subscription.

By purchasing or starting a subscription, membership, free trial, or automatic renewal plan, you authorize the Company and its payment processor to charge your selected payment method on a recurring basis at the disclosed billing interval until you cancel. Current recurring offerings may include monthly billing, annual billing, free trials that convert to paid subscriptions, and similar automatically renewing plans.

Before you complete a subscription purchase, the Company will disclose the material automatic renewal terms, including the recurring price, billing frequency, any free trial period, how and when you will be charged, and how to cancel. After purchase, the Company will provide an acknowledgment that includes the automatic renewal terms and cancellation instructions.

You may cancel your subscription at any time through the account interface, the Stripe billing portal, the Manage / Cancel Membership button, renewal emails, or by contacting the Company at Briggsconsulting.coaching@gmail.com. Cancellation will stop future charges but will not result in a refund for amounts already paid unless expressly stated in writing or required by applicable law. If a free trial applies, you must cancel before the end of the trial period to avoid charges.

For California consumers and other consumers with non-waivable rights, nothing in these Terms limits any cancellation, notice, acknowledgment, reminder, or refund right that cannot be waived under applicable law.

6. No Refunds Policy

Because the Company provides digital products, downloadable materials, assessments, courses, tools, subscriptions, memberships, and other electronically delivered Services, all sales are final and non-refundable once payment is made, except where the Company expressly states otherwise in writing or where a refund is required by applicable law.

Access to digital materials, use of assessments, course updates, changes to content, or cancellation of a subscription after payment does not create a right to a refund unless expressly stated in writing or required by law.

7. Coaching Services and Separate Agreements

Coaching services are developmental and goal-oriented. Coaching is not therapy, medical treatment, psychological counseling, legal advice, financial advice, or any other licensed professional service. If you need medical, mental health, legal, financial, or other professional assistance, you should consult an appropriately licensed professional.

One-on-one coaching may be governed by a separate coaching agreement, intake form, consent, cancellation policy, or related document. If there is a conflict between these Terms and a signed coaching agreement, the signed coaching agreement will control for that coaching engagement.

8. Assessments, Quizzes, and Developmental Tools

Assessments, quizzes, 360-style tools, team assessments, leadership development tools, and related results are provided for educational, developmental, and informational purposes only. They are based on information submitted by the user or participants and may reflect subjective perceptions at a particular point in time.

The Services are not medical, psychological, psychiatric, diagnostic, therapeutic, legal, financial, hiring, promotion, discipline, compensation, performance review, succession planning, or employment-decision tools. They should not be used as the sole basis for employment decisions or any decision that requires independent professional judgment.

For team or entity products, the Company may provide aggregated or anonymized reports and participation or completion metrics to the purchasing organization. Individual assessment responses and individual results will not be provided to an organization unless the applicable individual has authorized that disclosure or another lawful basis applies.

9. AI Tool Disclaimer

The Company may provide AI-powered tools, including tools that generate draft emails, communications, prompts, summaries, or other content. AI-generated content may be incomplete, inaccurate, inappropriate, biased, or unsuitable for your circumstances. AI outputs are not professional advice and should not be relied on without your independent review.

You are solely responsible for reviewing, editing, verifying, and deciding whether to use any AI-generated output. You agree not to enter sensitive personal information, confidential information, trade secrets, health information, or information you do not have authority to submit into any AI tool unless the Company expressly states that the tool is designed for that type of information and provides appropriate safeguards.

10. Intellectual Property and License

The Services and all related content, including assessments, frameworks, course materials, videos, text, graphics, designs, software, prompts, templates, downloadable materials, and branding, are owned by the Company or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.

Subject to these Terms and your payment of applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable license to access and use the purchased Services for your personal, internal, non-commercial use only, unless the Company expressly authorizes another use in writing.

You may not copy, reproduce, distribute, publicly display, sell, sublicense, resell, upload to public platforms, create derivative works from, reverse engineer, scrape, or commercially exploit the Services or any Company content without prior written permission.

11. User Content, Feedback, Reviews, and Testimonials

You may submit information, assessment responses, comments, feedback, reviews, testimonials, or other content ("User Content"). You represent that you have all rights necessary to submit User Content and that it does not violate the rights of any third party or any applicable law.

If you submit feedback, suggestions, or ideas, you grant the Company a non-exclusive, worldwide, royalty-free right to use them to improve, market, or develop the Services without compensation to you.

If you submit a testimonial, review, endorsement, or success story, you grant the Company permission to use your name and submitted content for marketing purposes, unless you request otherwise in writing. The Company does not require false or misleading reviews. If you receive free access, discounts, compensation, or other consideration in exchange for a review or testimonial, that connection must be disclosed in accordance with applicable advertising laws and platform rules.

12. Acceptable Use

You agree not to:

Use the Services for unlawful, deceptive, harassing, abusive, discriminatory, infringing, or harmful purposes;
Attempt to gain unauthorized access to accounts, systems, data, or networks;
Interfere with or disrupt the Services, security features, or infrastructure;
Upload malware, malicious code, or harmful content;
Misrepresent your identity or affiliation;
Use automated tools to scrape, copy, or extract data without permission; or
Use the Services to create or send unlawful, deceptive, defamatory, threatening, or harassing communications.

13. Third-Party Services

The Services may rely on third-party vendors and platforms, including payment processors, hosting providers, analytics providers, email service providers, scheduling tools, video conferencing platforms, database and authentication providers, and AI infrastructure providers. The Company is not responsible for third-party services, websites, or policies, except to the extent required by applicable law.

14. Privacy

Your use of the Services is also governed by the Company's Privacy Policy, which explains how personal information is collected, used, disclosed, and retained. Please review the Privacy Policy carefully.

15. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory. The Company disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation.

The Company does not guarantee specific results, outcomes, revenue, career advancement, leadership improvement, workplace perception, job performance, team performance, or any other particular result from use of the Services.

16. Limitation of Liability

To the maximum extent permitted by law, the Company and its owners, officers, members, managers, employees, contractors, representatives, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or damages arising from your use of or inability to use the Services.

To the maximum extent permitted by law, the Company's total liability for any claim arising out of or relating to the Services or these Terms will not exceed the amount you paid to the Company for the specific Service giving rise to the claim during the twelve months before the event giving rise to liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or non-waivable statutory rights.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, officers, members, managers, employees, contractors, representatives, and agents from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to your use of the Services, your violation of these Terms, your User Content, your violation of applicable law, or your violation of any third-party right.

18. Termination

The Company may suspend or terminate access to the Services if you violate these Terms, create risk for the Company or other users, fail to pay amounts owed, or misuse the Services. Upon termination, your license to use Company content ends immediately. Termination does not entitle you to a refund unless expressly stated in writing or required by applicable law.

19. Informal Resolution

Before filing any claim, you agree to contact the Company at Briggsconsulting.coaching@gmail.com and attempt in good faith to resolve the dispute informally. This informal resolution period will last 30 days unless the parties agree otherwise. This requirement does not prevent either party from seeking emergency injunctive relief where appropriate.

20. Arbitration Agreement and Class Action Waiver

Except for disputes that may be brought in small claims court, claims seeking emergency injunctive relief, or claims involving intellectual property infringement or misuse, any dispute, claim, or controversy arising out of or relating to these Terms, the Services, your account, any purchase, or any relationship with the Company will be resolved by binding individual arbitration.

The arbitration will be conducted on an individual basis only. You and the Company waive the right to participate in any class action, class arbitration, representative action, private attorney general action, or consolidated proceeding to the fullest extent permitted by law.

You may opt out of this arbitration agreement by sending written notice within 30 days after the date you first accept these Terms. The notice must include your name, the email address associated with your account or purchase, and a clear statement that you wish to opt out of arbitration. Please send the notice to Briggsconsulting.coaching@gmail.com or to Briggs Consulting, LLC, 5540 Centerview Dr., Suite 204, Raleigh, NC 27606-8012.

Opting out of arbitration will not affect any other part of these Terms.

21. Governing Law, Venue, and Jurisdiction

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Subject to the arbitration agreement above, any court proceeding arising out of or relating to these Terms or the Services must be brought in the state or federal courts located in North Carolina, and you consent to the personal jurisdiction and venue of those courts.

If you are a consumer residing in California or another jurisdiction, you may have rights under consumer protection, privacy, automatic renewal, or other laws that cannot be waived by contract. Nothing in these Terms is intended to waive or limit non-waivable rights under applicable law.

22. Changes to These Terms

The Company may update these Terms from time to time. Changes will be effective when posted unless a later effective date is stated. If changes materially affect your rights, the Company may provide notice by email, website notice, account notice, or another reasonable method. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms, except where additional consent is required by law.

23. Severability; Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. These Terms, together with the Privacy Policy and any applicable purchase, subscription, checkout, coaching, or product-specific terms, constitute the entire agreement between you and the Company regarding the Services.

24. Contact Information

Briggs Consulting, LLC
Email: Briggsconsulting.coaching@gmail.com
Address: 5540 Centerview Dr., Suite 204 Raleigh, NC 27606-8012

25. Acknowledgment

By checking a box, clicking to accept, creating an account, purchasing a product, starting a subscription, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.